Question 1

What happens when I place an order?

Accepted Answer

We will reach out to you by email or phone to coordinate of the drop-off.

Question 2

Where is your drop off location?

Accepted Answer

We are located in Laxey. After you place an order, we will reach out via email or phone to provide you with the full address and drop-off times for your shoes.

Question 3

How long will it take for you to clean my shoes?

Accepted Answer

The standard cleaning process will take between 48 -72 hours, depending on footwear and work carried out. I’ll always let you know up front if it’ll take longer.

Question 4

What cleaning products do you use?

Accepted Answer

We use a variety of industry-standard brands for different jobs, including Angelus, Jason Markk, and Reshoevn8r, among others.

Question 5

What paints do you use?

Accepted Answer

The main paint brand we use is Angelus.

Question 6

Do you offer a full restoration service?

Accepted Answer

Currently, we offer shoe cleaning and minor restoration services, including scuff mark repairs on specific shoes and brands. We plan to expand our services in the near future.

Question 7

Can you make my shoes look brand new?

Accepted Answer

We strive to clean your shoes to look as close to brand new as possible. However, we cannot guarantee the removal of every stain, as results depend on the type of stain and how long it has been there.

Frequently Asked Questions